Frequently Asked Questions
We understand that planning a wedding comes with many questions. Our FAQ section provides clear, detailed answers to the most common inquiries about our services, process, and what to expect when working with JACKsBACK Media. It’s here to ensure you feel informed, confident, and supported every step of the way.
FAQ
What services do you offer for weddings?
We offer both photography and videography services, as well as a combination of both. Whether you're looking for stunning images, a cinematic wedding film, or the complete experience with both, we’ll ensure every moment is captured beautifully.
2. How far in advance should we book you for our wedding?
We recommend booking at least 6-12 months in advance to secure your preferred date. However, we are always happy to discuss last-minute availability, so feel free to reach out if you’re planning a wedding on short notice.
Do you offer customized packages?
Yes! We understand that every couple’s needs are unique, so we offer tailored packages that can be adjusted based on the specifics of your wedding day. Whether you need extended coverage or additional services, we’ll work with you to create the perfect package.
Do you travel for weddings?
Yes, we love to travel! Whether your wedding is local or in a destination location, we’re more than happy to discuss travel arrangements and ensure we’re there to capture every special moment of your day. Let us know your plans, and we’ll make it happen!
Can I request specific poses or shots?
Absolutely! We encourage you to share any specific poses or shots you have in mind. Your wedding day is all about what’s meaningful to you, and we’re here to capture those moments. Whether it’s a specific pose, location, or style, we’ll work with you to ensure your vision comes to life while also adding our creative touch to the day.
Can we meet before the session?
Yes, we’d love to meet before the session! Meeting in person helps us get to know each other better and ensures we’re on the same page for your big day. We can meet locally or virtually, but if you're located further away, please note there may be additional travel costs. Just let us know what works best for you, and we’ll make it happen!
How long till I receive the final photos/videos?
Typically, you can expect to receive your final photos and videos within 6-12 weeks. We always strive to deliver them as quickly as possible, and in some cases, it may be sooner. We want to ensure every detail is perfect, so you’ll have stunning memories to cherish for a lifetime!
Are there any additional costs to the package price?
Travel is charged at £0.50 per mile (round trip) for both weddings and pre-shoots. If the location requires an overnight stay to ensure timely arrival, accommodation costs will also apply. Let us know your venue, and we’ll provide a full quote.
10. How do we book you?
To secure your date, we require a signed contract and a 50% non-refundable retainer. The remaining balance is due two days after the wedding day.
How many hours of coverage do you provide?
Our packages range from 8 to 12 hours of coverage, but this can be extended at an additional cost if you need us for longer. Let us know your schedule, and we can tailor a package to suit your day!
What payment methods do you accept?
We accept bank transfers, credit or debit cards, and also offer payment options through Klarna and other flexible payment providers. Please note that fees may apply for Klarna and other financing options. Let us know your preference, and we’ll be happy to arrange the best option for you!
